Terms • Site Use


Accessing, visiting, using or purchasing products displayed on www.phoenixbucea.ro site implies acceptance of terms and conditions listed below. To be informed about all the conditions of use of this site, please read all the following sections. SC Tirel IMPEX SRL reserves the right to make changes and updates to these terms and conditions, and the offer without notice and without stating reasons, also SC Tirel IMPEX LLC reserves the right to correct any errors and omissions which may occur in the display after some typing errors, or software errors. Please read the terms and conditions every time you use this website. Continued use of the site implies acceptance of the changes. All site content is the property www.phoenixbucea.ro SC Tirel IMPEX SRL and is protected by copyright law protection. Use without written consent of SC Tirel IMPEX SRL of any items found in the site, even if those items marked protective entail the consequences provided by law.


• Privacy 


SC Tirel IMPEX SRL comply with applicable laws on data privacy; www.phoenixbucea.ro SC Tirel IMPEX SRL commits to not transmit personal data of site users to third parties and use it only in order to establish contact with customers, and to inform them on issues related to the operation site, offer and company policy; www.phoenixbucea . ro and SC Tirel IMPEX SRL do not encourage spam, do not provide your contact information to third parties (individuals or companies), does not sell, offer, not exchange e-mail addresses obtained through this site, do not disclose your e-mail other people accessing this website, without your explicit consent. 


Any user who has explicitly provided on the site email address www.phoenixbucea.ro can choose to have it removed www.phoenixbucea.ro database. To delete the information provided by you in the database, it is enough to contact us and request this by phone, fax or e-mail. 


SC Tirel IMPEX SRL assumes no responsibility for errors or information losses due to possible security issues of the server hosting our website, or actions of third parties. 


• Shipping & Delivery


SC Tirel IMPEX SRL does not organize transport or shipping. Trasnport details are to be arranged with the transport companies that SC Tirel IMPEX SRL collaborates with, or by a company chosen by the customer.


• Transport costs


May vary depending on destination, weight and size of package. Transport costs are set by the transport companies and can be resolved at the destination (directly by the customer) or at loading cargo (in which case the shipping costs will be added to the invoice value, this method has the advantage of reducing transport costs in contracts concluded between SC Tirel IMPEX SRL and partner courier companies). SC Tirel IMPEX SRL does not independently establish the transportation costs is not the beneficiary to such sums.


• How to pay?


Payment can be made:


- Cash on delivery (COD System).

- The bank: if you prefer this payment method, please inform us, a representative of SC Tirel IMPEX SRL will handle all the details (invoice, payment confirmation, etc.) so your order can be delivered in the shortest time. Delivery is done only after the money enters our account. Confirmation of payment can take between 24 and 48 hours.

- Online by card. 


• Warranty


The warranty is for 24 months from date of purchase of the product, in normal use, with the exception of certain products. These exceptions are stated on these products. Warranty does not cover vandalism.


"The consumer has the right to notify in writing to waive the purchase without penalty and without giving any reason, within 10 days after receiving the product." Articles 4, b Cap. I, ranked no.130 of 31 August 2000 on the legal regime of distance contracts ..


Comply with the terms and conditions presented legislation: Law 365/2002 on electronic commerce and Law 51/2003 approving Government Ordinance 130/2000 on the legal regime of distance contracts.


Products will be exchanged / returned within the warranty period will be sent to one of the premises of the seller, together with a copy of their invoice proving purchase. Travel expenses for sending the defective product shall be borne entirely by the BUYER, the vendor at his own expense to send the product in exchange after the , and how to handle / mounting. Sending defective products is made after prior notification by a representative of the seller, specifying the exact defects found. Visible defects announced at the time of reception. The visible defect is any defect that can be detected by simply examining the product. Any subsequent complaint relating to such defects will not be considered. Reception shall be considered as being in the same day that the product has been delivered and / or picked up by the customer or his representative.


Seller is relieved of the obligation to grant warranty if it is found that these products were handled and stored in an necorespuzator used for purposes other than those for which they were manufactured / sold, installed wrong, suffered immersion fluid mechanical shock, thermal or any nature or came into contact with substances Cooze, etc.. Seller is also exempt grant warranty if it is found that the buyer of used / handled improperly product, whether or not Seller brought to the attention given to the beneficiary of the guarantee for repair. Failure to comply with the above conditions result in loss of warranty. 


• Litigation


For any conflict between SC Tirel IMPEX LLC and clients will seek a friendly settlement. If this is not possible, the dispute shall be settled by the court in whose territorial jurisdiction the headquarters SC Tirel IMPEX LLC.


Data that must be considered when return goods ordered:

  • The value of the goods transport to company Tirel IMPEX SRL shall be borne by the customer;
  • Products must be in good condition, not used or worn, they can be returned only in original packaging without damage (with dents, scratches, stains, etc..)
  • In case the products have a seal, it must not be opened - the product must be returned unopened;
  • Office furniture or other products containing accessories will be returned only if they are in good condition and must be complete, must include all accessories that came with the product and in the same condition (no physical changes shots, chipping, scratching, etc.) in which they were received, within maximum 10 working days of receipt, without penalty and without obligation invoking any reason.
  • The condition of the products purchased must be the same as at purchase / receipt time. Any existing signs of wear on the product / product void the return right.
  • In all perishable materials / supplies, their use (if only once) does not allow their return.
  • More specific data regarding the situation and condition of the goods can be obtained by contacting us online or by email / phone.

It is not allowed to return products that show physical changes shocks, chipping, scratching, etc..


Exceptions to Return: products acquired trough purchase from a person not a company, products made on special order (not usually in stock at our Factory), consumables (bags, cleaning kits, etc.) and used products.


A product is considered used when:


  • The product shows signs of wear (physical changes shots, chipping, scratching, etc.)
  • The product has a stained or torn upholstery, screws and staples missing, etc..


Products that do not conform to the specifications of the site from the time of your order, can be returned without incurring some additional costs from the client, after written notice stating the nature of the lack of conformity. Customer may request the return value of the product or replacement with another one. If Tirel IMPEX can not replace the product due to lack of products on stock it will refund purchase price.