Frequently Asked Questions

 

 

HOW DO I PLACE AN ORDER?
 
• 1. I AM SEARCHING FOR A PRODUCT. HOW DO I FIND IT?

Enter the product menu and select the product according to the category to which it belongs. You can use the "search" function at the top of the site, type the product name.


• 2. HOW DO I CREATE AN ACCOUNT?

Access the "Register" button at the top left of the site and fill in the fields available with your information. Please use valid information and contact data, without aliases or nicknames to avoid contact or billing errors.

 
• 3. HOW TO CONTACT YOU?

To manage messages efficiently, you can contact us at phone number displayed on the site in the "Contact" menu.The answer to any requests both by phone and e-mail, will be given during the working hours displayed on thesite.

 
4. WHEN CAN I PLACE ORDERS?

You can place orders any day of the week, any time, but is taking orders every business day, according to the schedule mentioned in the website contact page. You can take orders on holidays or for extending working hours, this information is communicated in advance to the contact page. In case of orders placed outside of working hours, they will be taking the next day or the first weekday.

 
WHAT SHOULD I KNOW ABOUT DELIVERY ORDER?
 
• 1. WE LAUNCHED THE COMMAND, WHEN FIRST PRODUCT?

Delivery can be made after verification of product availability (one or more clients can place my order for the same product in a very short time) and your information on delivery day.
Our estimate of delivery is based on several important factors: the schedule on which the order was placed, the availability of products ordered and delivery time. For example, one or more products on the same order may be available or unavailable at the time of order. In full agreement with you, will determine how delivery installments or the entire order again.

 
• 2. I GET DELIVER ORDER?

Transportation of is provided by a courier.

 
• 3. I WOULD LIKE TO PICK PERSONAL PRODUCT. IS IT POSSIBLE?

You can pick up product at the Phoenix Bucea Factory, the Street Factory No. 126 Bucea, com Negreni, Jud. Cluj, Monday to Friday between 09.00 - 15.00

Please wait for confirmation of sales representative to confirm product in stock.
For better orientation, please use the contact page map.

 
• 4. WHAT SHOULD I DO TO RECEPTION ORDER?

The acquisition package (order) please check in this mailbox, the existing tax bill. Also, please check the seals and packaging. Products are sealed in manufacturer's original packaging and are provided throughout the transport to the destination. The entries for any integrity issues / contents of parcels are in the time of delivery. Any further claims, on these matters, are void.

 
• 5. WHAT HAPPENED TO MY ORDER? WHY HAS BEEN CANCELLED?

In case of impossibility of contacting your order will be canceled. Please, before placing your order, check that you have correctly filled out personal data. Our sales representatives will try to contact you during the day. If they fail to establish a first contact, the order will be considered an error and will be canceled.

 
WHAT SHOULD I KNOW ABOUT PRODUCTS AND PRICES?
 
• 1. CAN I SEE THE PRODUCT BEFORE BUY IT?

We are an online store and does not have a special exhibition space products. If the product purchased does not meet your expectations you can return as the return policy of the products listed on the site.

 
• 2. HOW DO I KNOW IF PRODUCT IS AVAILABLE?

Each product listed on the site Bucea Phoenix, has said in a status product page, depending on availability:

• Stock sufficient / limited - product is in stock and physical store can be purchased and delivered. Appointments are made after sending stock order.

• Available to order online - product will go into production in time for delivery. Di


• Ask - Please contact us for availability and delivery time of this product using the "Contact Sales" or telephone number displayed on the site.

• Available currently - Product is not available nor can be given precise information regarding delivery time.

 
• 4. CAN I TEST THE GOODS BEFORE BEING BOUGHT?

The specific activity of selling online is cost optimization, so we can offer our clients the most competitive prices. Products purchased online are delivered sealed in manufacturer's packaging. For any complaints about the quality of furniture there are procedures that provide hedging service warranty or product may be returned if it does not match your expectations.

 
• 5. PRICE SHOWN IS FINAL PRICE?

Price shown does not include VAT, is shown in Euro. Payment will be made at the rate of the day during Euro payment. Depending on the delivery option chosen, will add an additional cost of transport calculated according to the locality where delivery is made and weight.
An order placed, will provide product for a few days at the price the day of booking order.

 
• 6. WHY IS DIFFERENT PRICE TO YESTERDAY?

For the products listed on the site PhoenixBucea Sometimes the price may change if the entry / expiry of their period of promotion and clearance sale.

 
• 7. CAN I PAY IN INSTALLMENTS?
Do not carry out sales rate.
 
WHAT IS THE POLICY OF RETURNING THE GOODS?
 
• 1. WHAT IF PRODUCT DOES NOT MEET MY EXPECTATIONS?

Any product can be returned by individuals within 5 days after delivery. Condition for which a product can be returned is the integrity of the container (except for seal package) and delivered product and the integrity of its accessories. Recall will be at the expense of the customer within 5 working days from the termination of the contract, using the same transport service that was done sending.
S.C. TIREL LLC will return the value of the order within 30 days from the date of termination in writing of the contract.

 
• 2. PRODUCT DELIVERED HAS TECHNICAL PROBLEMS. WHAT TO DO?

In the event that the purchased product shows faulty manufacturing, it will be replaced with a functional product, provided written notification Bucea Phoenix website, or e-mail the contact page within 48 hours receiving the product.

 
WHAT YOU NEED TO KNOW ABOUT PRODUCTS WARRANTY?
 
• 1. WHAT IS THE PRODUCT WARRANTY?

Every product listed in our store has mentioned warranty period offered by the manufacturer. Warranty length is specified in the least the table of product information. Upon receipt of the product, please check the warranty period stated on the certificate.

 
• 2. WHAT IF THE PRODUCT BECOMES DEFECTIVE WITHIN THE GUARANTEE PERIOD?

Call the service mentioned on the warranty. Damages caused during the warranty period are rectified or authorized manufacturer's service or by SC TIREL LLC Follow the instructions written on the warranty card or visit the contact section, the department guarantees Bucea Phoenix site.

 
• 3. WHAT SHOULD I DO TO AVOID LOSS OF WARRANTY?

To avoid this inconvenience, shall, to know that the risk of losing the warranty on these cases: using the product in improper conditions, the presence of chemicals, moisture, high or low temperatures, operating deficiencies arising by accidental or intentional damage to the product, cleaning product inappropriate substances or other methods recommended by the manufacturer, replacing original parts with parts Bucea Phoenix not come from the original manufacturer.

 
• 4. WHY NOT ALL PRODUCTS GUARANTEE 2 YEARS?

According to the law 449/2003 which regulates the sale of goods and associated guarantees, Article 16, Seller's liability is involved if the lack of conformity is a term of two years, calculated from the product delivery. This provision is found in TCGV (Terms and conditions of sale) of the sale of goods and services by SC TIREL LLC by shops, 13. The term under the warranty period is different. Guarantee, according to the same piece of legislation mentioned in Article 19, is legally binding on the offerer under the conditions specified in statements related to warranty and related advertising. So, the seller guarantees against any noncompliance for two years and provides a guarantee to comply with advertising, with no minimum or maximum term.

 
• 5. LIMIT OF WARRANTY THE PRODUCTS UNDERGOING INTERVENTIONS CHANGE?

Yes, the term warranty for products that have undergone surgery extends automatically taking into account the stationing them in the factory for repairs. Period of stay in the factory is defined as the time (in days) between when returning the product to you (courier service centers) and when lifting it from service for return.

 
• 7. PRODUCT CAN NOT COVERED BY THE WARRANTY?

Guarantee offered by the manufacturer or by the SC TIREL LLC can not cover damage in case of natural events, fires, floods, earthquakes, accidents, etc., theft or vandalism product, physical or moral wear of the product.

 
ESSENTIAL DETAILS ABOUT PRODUCTS
 
• 1. YOU NEED TO KNOW ABOUT PRODUCTS?

Phoenix Bucea offers curved and massive wooden furniture of the highest quality. Wood is used for bending the wood. If you need additional technical information, technical data of each product can be downloaded from each product page. You can also download and cataolagele materials for upholstery. For further information please ask for sales support staff Bucea Phoenix before the order.

 
• 2. SPECIAL ORDERS CAN BE DONE?

Yes, you can make special orders. You can specify the addition or removal of parts of existing pieces of furniture, or composition of new songs based on your existing templates, following a telephone conversation or e-mail. If you create a new parts and in terms of pattern, its costs will be higher in price due to inclusion of patterns, molds and / or special knives. Their value will be discussed and the agreed by phone or e-mail.

 
• 3. HOW TO CREATE A WISHLIST?

Enter the desired product page and click add to wishlist.